Command, Control and Communications Centre Products

NICE provides the tools that help public safety and emergency services track and analyze interactions and events that require their intervention, whether operating in traditional telephony or VoIP environments...

Incident Information Management

NICE Inform® - multimedia incident information management solution. NICE Inform® enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more), and facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight.

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Recording multimedia insights

NiceLog® - Calls recorded using the NiceLog High Density Logger (see below) are recorded in segments, which may contain voice, screen, or voice and screen sections, and can be located according to the recording agent. While NiceLog Loggers store voice recordings, NiceScreen Loggers store recorded screens. The NiceCLS Server stores information about each call, such as start time, stop time, location of the recording and can access complete calls in addition to segments. NiceLog is available for a range of environments, including VoIP.

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NiceLog® High Density Logger utilizes a new PCI-based architecture, providing a future-proof, digital, multimedia recording platform with expanded capacity and a wide range of scaleable recording solutions. NiceLog supports virtually all telephony interfaces including analog, digital, E1/T1, BT Megalink SCSA and VoIP, with the voice capture method employed being transparent to the user.

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NiceCall® Focus III is a single-box, full-featured, voice-recording solution designed to meet the needs of small to medium organizations. Utilizing advanced PCI technology, NiceCall® Focus III provides a range of sophisticated applications and solutions for single and multi-site enterprises in the financial, contact center and public safety markets.

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Storage Resources

NICE Storage Center archives captured activities taking place in the contact center, trading floor or public safety environments, while leveraging existing storage investments and protecting organizational assets. It includes a comprehensive set of options that address the varying needs of different organizations, and lets users manage and administer their archiving and retrieval needs for all their captured data.

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Reconstruct interactions

Scenario Replay is a powerful multi-channel search and replay application used to find and distribute transmissions quickly and efficiently, and to reconstruct conversations that took place over the radio and telephone.

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Single click recall

Last Message Replay (LMR) allows calls to be instantly recalled with a single click directly from the desktop. LMR is a software-only application, eliminating the need to purchase and maintain additional hardware.

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